my experience has been great.I inadvertantly thoughtI had placed 20 plus orders for an order of seven bracelets as gifts for my grandchildren, however, as I kept getting "reject" notice I kept renewing the order.
That evening I checked my cedit card and found on my credit card there were 23 orders I was panicked after reading their "no returns", "no cancellation" policy and could imagine 140 bracelets and a $2,000 charge but got a prompt response from Esther in customer service that was not the case.
Those orders had indeed been rejected.I am extremely appreciative for the prompt, soothing reply.
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