Mobstub - I ordered 12 charms on 12/20/14. I only received 11 charms.
I received four different shipments on December 28, 29, 30, and 31, with a total of 11 out of 12 ordered charms.I used the website contact page to notify mobstub of this error on Jan 2,3,4.
Related: Mobstub - Wrong shipping address
I never received a reply. I mailed a letter of complaint to the shipping address on Jan 4th, as that is all the information I had, and have not heard a thing. I finally found a different contact through google on Jan. 10th and emailed by complaint to them.
Two days later I received an email letting me know that 'they were going to look into it.' It is now the 17th and I have not received any other notifications. I wrote to the person that emailed me two more times and she has never answered me back. I spent $172 on 12 charms. I had a special surprise for my 12 granddaughters for New Years.
Well, that is not going to happen. Now I am focused on Valentines.
I cannot give the 11 charms I received as one granddaughter would be left out...I cannot have that.I am very disappointed in the customer service and the lack of information on how to get a hold of anyone in this company.
Review about: Charms.
I liked: Design of charms, Price.
I didn't like: Unable to reach company, Did not get all my merchandise, Terrible customer service.
Review #583541 is a subjective opinion of a user.