I received four different shipments on December 28, 29, 30, and 31, with a total of 11 out of 12 ordered charms.I used the website contact page to notify mobstub of this error on Jan 2,3,4.
I never received a reply. I mailed a letter of complaint to the shipping address on Jan 4th, as that is all the information I had, and have not heard a thing. I finally found a different contact through google on Jan. 10th and emailed by complaint to them.
Two days later I received an email letting me know that 'they were going to look into it.' It is now the 17th and I have not received any other notifications. I wrote to the person that emailed me two more times and she has never answered me back. I spent $172 on 12 charms. I had a special surprise for my 12 granddaughters for New Years.
Well, that is not going to happen. Now I am focused on Valentines.
I cannot give the 11 charms I received as one granddaughter would be left out...I cannot have that.I am very disappointed in the customer service and the lack of information on how to get a hold of anyone in this company.
More Review Details
What I liked
- Design of charms
What I disliked
- Unable to reach company
- Did not get all my merchandise
- Terrible customer service
- Reason of review:
- Problem with delivery
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Review category
- Auctions and Internet Stores
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