Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

i ordered a pocketbook and one snap won't work. They wanted a picture of it which I can't send.

They have the order number and I have emailed back and forth several times. They said it it their policy not to credit unless it is towards one of their products. If you call they charge you and this is poor customer service. I just want my replacement.

I will never do business with them again. I am very dissatisfied. I thought the price was fair but I have never had so much problem getting cooperation from a company.

Very aggravating that you have to pay to talk to someone. Chery Clement

Review about: Ebook Reader.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $21.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service and sending emails back and forth.

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